PRIVACY POLICY

Nihon Zaitaku Management Service Co., Ltd. (hereinafter referred to as the “Company”) recognizes its responsibilities as a company engaged
in the real estate sales, brokerage, rental, management services, the operation of call centers, seminars, workshops, examinations, insurance sales (insurance agency), the lifestyle support services at the time of moving in, and product sales. The Company is committed to meeting customer needs with integrity and contributing to society at large. Under our basic philosophy, all employees recognize the importance of protecting personal information entrusted to us by users, and the Company implements and maintains the following initiatives in accordance with the Japanese Industrial Standard “Requirements for Personal Information Protection Management Systems Regarding Personal Information Protection” (JISQ15001).

1Appropriate protection of personal information of customers (users of our services), business partners, and employees of our company shall be conducted by appointing a “personal information protection manager”.

2The Company shall protect personal information only to the extent necessary for our business operations such as real estate sales, brokerage, rental, management, call center operations, operation of seminars, workshops, examinations, insurance sales (insurance agency), the lifestyle support services at the time of moving in, product sales, and related operations, as well as for recruitment.
The Company will acquire, use, and provide personal information by appropriate means.
When acquiring personal information, the Company will clarify the purpose of use and the point of contact for inquiries.

3 In principle, personal information shall not be used or provided outside the scope of use approved at the time of acquisition,
except as required by law.
Appropriate and necessary measures will be taken to ensure that personal information is not used for any other purpose.

4The Company will take reasonable security measures to prevent and correct risks such as unauthorized access to personal information, loss, destruction, falsification, loss, damage, or leakage of personal information.

5When outsourcing the handling of personal information to an external contractor, the Company will make appropriate contracts, provide guidance, and manage the contractor so that the contractor will comply with the use, provision, and security management of personal information based on the consent given when the information was obtained.

6When requested by an individual to disclose, correct, change the scope of provision, or delete his/her personal information, as well as
to appropriately respond to complaints and consultations regarding personal information held by the Company, the Company will promptly respond to such requests within a reasonable scope upon appropriate identification of the individual.

7 In addition to complying with applicable laws, national guidelines, and other standards regarding personal information handled
by the Company, the Company will manage and make necessary corrections to ensure that personal information is handled appropriately,
and will continuously review and improve its personal information protection management system.

Contact below for complaints and inquiries regarding personal information:
Shinjuku San-ei Building 5F and 10F
1-22-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Nihon Zaitaku Management Service Co., Ltd.
Mail: privacy@nihonzaitaku.co.jp
Established on July 1, 2011
Revised on September 15, 2020

Nihon Zaitaku Management Service Co., Ltd.
Representative Director, Tsutomu Shigeyoshi

Handling of Personal Information

1Company name

Nihon Zaitaku Co., Ltd.

2Personal information protection manager

General Manager of the Legal Affairs & Examination Office
Mail: privacy@nihonzaitaku.co.jp

3Purpose of use of personal information

(1) Personal information obtained from customers (service users)

  • 1.To respond to consultation inquiries and accept applications for seminars.

  • 2.To execute contracts related to real estate trade, brokerage, renting, management, call center operations, seminars, workshops, examinations, etc., insurance sales (as an insurance agent), the lifestyle support services when moving in, product sales, and to provide related information, services, and after-sales services after contracts are signed.

  • 3.Provision of personal information to third parties to the extent necessary to achieve the purposes of use described in 2. above.

  • 4.Sales and marketing activities by mail, telephone, email, etc. (e.g., requests for questionnaires) to provide the information, services,
    and products described in 2. above. Research for customer trend analysis or product development, etc.

  • 5.Security of our facilities (entrance/exit cameras).

  • 6.Contacting the person in other related business activities.

(2) Personal information acquired from business partners

  • 1.Contact, cooperation, negotiation, performance of contracts, requests for performance, etc.

  • 2.Exercise of rights and performance of obligations under the Commercial Code.

  • 3.Security of our facilities (entrance/exit cameras).

(3) Personal information of applicants for employment

  • 1.Recruitment consideration, interview, business communication, etc.

  • 2.Security of our facilities (entrance/exit cameras).

(4) Personal information of our employees

  • 1.Personnel and labor management, communication, etc.

  • 2.Online monitoring (monitoring of web access and email usage).

  • 3.Security of our facilities (entrance/exit cameras).

4Types of personal information to be acquired

(1) Personal information acquired from customers (service users)

  • 1.Attribute information (name, address, gender, date of birth, telephone number, employment information,
    family information, guarantor information, income, debt, housing type, etc.).

  • 2.Information related to contracts (information asked in contracts, application forms, questionnaires, etc.).

  • 3.Information regarding identification
    (driver’s license, passport, health insurance card, certificate of residence, certificate of official seal impression, etc.).

  • 4.Security camera footage.

(2) Personal information obtained from business partners

  • 1.Contact information of the person in charge.

  • 2.Security camera footage.

(3) Personal information of applicants for employment

  • 1.Contact information (name, address, gender, date of birth, telephone number, etc.).

  • 2.Work history, background, etc.

  • 3.Security camera footage.

(4) Personal information of our employees

  • 1.General information necessary for personnel and labor management.

  • 2.Web browsing history, logs of emails sent and received, etc.

  • 3.Security camera footage.

Personal information that is no longer necessary to be retained due to termination
of our services will be deleted in accordance with our regulations.

5Provision of personal information to third parties

Personal information obtained may be disclosed, provided, or shared (hereinafter referred to as “provided”) with third parties
in accordance with the following, in addition to cases where individual consent has been obtained.

(1) Purpose of provisions

  • 1.Personal information obtained from customers (service users)

    • 1）To real estate management related companies for the purpose of real estate management, etc.
    • 2）To request financial institutions to review loans, etc.
    • 3）To confirm with attorneys, judicial scriveners, and tax accountants regarding defaults on obligations.
    • 4）To request registration, etc. from judicial scriveners.
    • 5）To perform procedures associated with real estate trade and rental contracts
      for the counterparty or prospective counterparty to the contract.
    • 6）To request training and educational institutions to provide information on certification examinations,
      etc. and to conduct examinations.
    • 7）To request insurance companies to screen applications for insurance contracts and to execute contracts.
    • 8）To request insurance companies to pay appropriate insurance claims and benefits.
    • 9） To request a rent guarantee company to provide guarantee services.
    • 10）To transfer contract execution, etc. related to applications for lifestyle support services and products
      at the time of moving-in to an infrastructure support company.
    • 11）To a system company for maintenance of the core system (customer management)
    • 12）To other companies related to our business for the performance of requested services.
    • 13）To respond to requests for disclosure of information in accordance with laws and regulations.
    • 14）To respond to an emergency to protect vital interests, such as the life, body, or property of a person.

  • 2.Personal information obtained from business partners

    • 1）To real estate management-related companies for the purpose of real estate management, etc.
    • 2）To a system company, for maintenance of the core system. (customer management).

  • 3.Personal information of our employees

    • 1）To a system company, for maintenance of the core system.

  • 4.Other than the above, personal information obtained will not be provided to third parties,
    except with the consent of the individual concerned or in accordance with laws and regulations.

(2) Categories of personal information to be provided

  • 1.Same as Section 1.4 “Types of personal information to be acquired”.

(3) Means or method of provision

  • 1.In writing or electronically.

(4) Persons and organizations receiving the provision

  • 1.As described in (1) above.

(5) Agreement on handling of personal information

  • With the handling of personal information,
    the Company concludes a confidentiality agreement with the party to which the Company provides
    the personal information to ensure that the information is properly managed.

(6) Others

Please refer to the websites of the insurance companies to which we are entrusted for the insurance sales described
in 3.(1)2 above for the details of their various products and services:

6Entrustment of personal information

Personal information obtained may be entrusted within the scope of Section 3 “Purposes of use of personal information”.
Any consignee has concluded a confidentiality agreement with the Company.

7Joint use of personal information

Personal information acquired by the Company may be jointly used in accordance with the following.

(1) Items of personal information to be shared

  • 1.Same as Section 1.4 “Types of personal information to be acquired”.

(2) Scope of joint users

  • 1.1Nihon Zaitaku Group (Nihon Zaitaku Co., Ltd., Nihon Zaitaku Management Service Co., Ltd., BeansTrust Rental Guarantee Co., Ltd.)

(3) Purpose of joint use

  • 1.Personal information obtained from customers (service users)

    • 1）To conduct property management, etc.
    • 2）To review procedures for loans, etc.
    • 3）To consider measures to deal with defaulted debts.
    • 4）To process requests for registration, etc.
    • 5）To conduct seminars, workshops, examinations, etc.
    • 6）To perform administrative tasks related to insurance contracts.
    • 7）To perform contract execution related to lifestyle support services and products at the time of moving-in.
    • 8）To register the information in the core system.

  • 2.Personal information obtained from business partners

    • 1）To perform property management.
    • 2）To register the information in the core system.

  • 3.Personal information of applicants for employment

    • 1）To manage applications to the Nihon Zaitaku Group (group recruiting).
    • 2）To register the information in the group’s core system and use it for business operations and communication.

  • 4.Personal information of our employees

    • 1）For employment management (personnel, labor, benefits, etc.) as part of the Nihon Zaitaku Group.
    • 2）To register the information in the group’s core system and use it for business operations and communication.

(4) Party responsible for joint use

  • 1.Nihon Zaitaku Co., Ltd.

(5) Method of acquisition

  • 1.In writing or electronically.

8Anonymous processed information

The Company will continuously create anonymized processed information based on appropriate processing methods in accordance
with laws and regulations so that individuals cannot be identified and personal information cannot be restored, and will use and provide
such anonymized processed information to third parties within the scope stipulated in Section 3.
The category of information included in the anonymized processed information include email address, type of business,
type of employment, annual income, etc. The information will be provided by uploading it to a web system, etc.

9Security control measures for personal information

    • 1）Appropriate measures will be taken to ensure that personal information acquired is accurate and up-to-date at all times.
    • 2）Personal information obtained will be managed through organizational, personnel, physical, and technical measures,
      and appropriate measures will be taken to prevent leakage, loss,
      or damage, and audits and reviews of the management status will be conducted.

    *The Company’s website uses SSL encryption measures.

10Acquisition of personal information by methods
that do not allow easy identification of the individual

The Company may use cookies, web beacons, etc. to enhance the information on the Company’s website, to provide information,
and to improve services.
However, the Company does not use these methods to obtain information that identifies individual customers.

11Recording of calls

The Company may record telephone calls in order to accurately understand and respond to your opinions and requests, and to improve services in the future.

12Voluntariness

However, if you fail to provide sufficient personal information, it may hinder the Company’s ability to conduct business, provide services,
or respond to inquiries.

13Disclosure, correction, deletion of personal information

(1) Disclosure, correction, addition, or deletion

  • When the Company receives a request for notification or disclosure of the purpose of use of your personal information, the Company will respond to it unless there is a special reason not to do so, after confirming your identity in accordance with the procedures separately specified by the Company. Additionally, if the information the Company holds is inaccurate, the Company will correct it through its specified procedures.

(2) Suspension of use or provision, and deletion

  • If you do not wish for your personal information to be used or provided to third parties, or if you wish for the information you provided
    to the Company to be deleted, please contact the contact address below. Please note that as a result of these actions, the Company may
    no longer be able to fulfill contracts or provide information, services, or transactions related to real estate sales, brokerage, leasing,
    or management to you.

14Contact Information

Consultation Desk for Personal Information Complaints

Nihon Zaitaku Management Service Co., Ltd.
Shinjuku San-ei Building 10F
1-22-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
Mail:privacy@nihonzaitaku.co.jp